Effective Date: July 9, 2026
At Harshi’s Collections, customer satisfaction is at the heart of everything we do. We are committed to offering premium-quality ethnic wear and providing a seamless shopping experience from the moment you place your order until it reaches your doorstep. This Returns, Refunds & Shipping Policy outlines the terms and conditions governing product delivery, returns, exchanges, cancellations, and refunds. By placing an order through our website, you agree to the policies described below.
Shipping Policy
Order Processing
All orders are processed after successful payment confirmation. Orders are typically prepared for dispatch within 1–3 business days. Orders placed on weekends, public holidays, or during major promotional events may require additional processing time.
Every order undergoes a quality inspection before shipment to ensure that you receive products in excellent condition.
Shipping Coverage
Harshi’s Collections proudly delivers to most serviceable locations across India through trusted courier partners. Delivery availability depends on your PIN code and courier network coverage.
Estimated Delivery Time
Estimated delivery timelines are:
- Metro Cities: 2–5 Business Days
- Tier 2 & Tier 3 Cities: 3–7 Business Days
- Remote Areas: 5–10 Business Days
These delivery estimates are provided for convenience and may vary due to courier operations, weather conditions, public holidays, transportation disruptions, government regulations, or other unforeseen circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, are clearly displayed during checkout before payment is completed. Harshi’s Collections may also offer free shipping on eligible orders during promotional campaigns or special events.
Order Tracking
Once your order has been dispatched, you will receive a shipment confirmation through email, SMS, or WhatsApp along with a tracking number. Customers can use this information to monitor the delivery status of their package.
Delivery Responsibility
Customers are responsible for providing accurate shipping information, including name, address, mobile number, and PIN code. Harshi’s Collections shall not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided during checkout.
If a shipment is returned due to an incorrect address, repeated delivery failure, or refusal to accept the parcel, additional shipping charges may apply for re-dispatching the order.
Return Policy
We understand that shopping online sometimes requires flexibility. If you are not completely satisfied with your purchase, eligible products may be returned under the following conditions.
Eligibility for Returns
A return request may be accepted if:
- The product received is damaged or defective.
- You receive an incorrect item.
- The product has a manufacturing defect.
- The item remains unused, unwashed, and unworn.
- Original tags, labels, packaging, and accessories are intact.
- The return request is submitted within 7 days of receiving the order.
Products that do not meet these conditions may not qualify for return.
Products Not Eligible for Return
For hygiene, quality, and business reasons, the following items are generally not eligible for return:
- Customized or personalized products.
- Products purchased during clearance or final sale.
- Discounted promotional products unless received damaged or incorrect.
- Items that have been worn, washed, altered, or damaged after delivery.
- Products returned without original tags or packaging.
- Returns requested after the eligible return period.
Harshi’s Collections reserves the right to inspect all returned products before approving any refund or exchange.
How to Initiate a Return
If you wish to return a product:
- Contact our customer support team within the eligible return period.
- Provide your order number and reason for the return.
- Share clear photographs if the item is damaged, defective, or incorrect.
- Wait for return authorization and shipping instructions.
- Pack the product securely to prevent transit damage.
Returns sent without prior approval may not be accepted.
Exchange Policy
If you prefer a replacement instead of a refund, we are happy to assist whenever stock is available.
Eligible exchanges are offered for:
- Incorrect products received.
- Damaged products.
- Manufacturing defects.
- Other approved quality-related concerns.
Replacement products are subject to stock availability. If the requested product is unavailable, a refund may be processed according to our Refund Policy.
Refund Policy
Customer satisfaction is important to us, and we aim to process all genuine refund requests quickly and fairly.
Refund Eligibility
Refunds may be approved under the following circumstances:
- Order cancelled before shipment.
- Product received in damaged condition.
- Incorrect item delivered.
- Manufacturing defect confirmed.
- Approved return after quality inspection.
Refund requests must be supported by appropriate photographs and order details wherever applicable.
Refund Process
After receiving the returned product, our quality assurance team will inspect it to verify eligibility.
If approved:
- Refunds for prepaid orders will be processed to the original payment method.
- Refund processing usually takes 5–10 business days, depending on your bank or payment provider.
- Cash on Delivery (COD) refunds will be transferred to the customer’s bank account or another approved payment method after verification.
Customers will receive confirmation once the refund has been initiated.
Shipping Charges
Original shipping charges are generally non-refundable unless:
- The wrong product was shipped.
- The product arrived damaged.
- Delivery error occurred due to our mistake.
Order Cancellation
Customers may request cancellation before the order has been dispatched.
Once an order has been shipped, cancellation requests cannot be accepted. Customers may instead request a return after receiving the product, subject to our Return Policy.
Harshi’s Collections reserves the right to cancel any order due to:
- Product unavailability.
- Pricing errors.
- Payment verification failure.
- Suspected fraudulent transactions.
- Technical or operational issues.
If payment has already been received for a cancelled order, the full amount will be refunded.
Quality Assurance
Every garment at Harshi’s Collections is carefully inspected before dispatch. Many of our collections feature handcrafted embroidery, block printing, weaving, or artisan work. Minor variations in design, print placement, texture, or color are natural characteristics of handcrafted products and should not be considered manufacturing defects.
Slight color differences may also occur due to photography, lighting conditions, and individual screen settings.
Damaged or Incorrect Deliveries
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
Your request should include:
- Order number.
- Clear photographs of the product.
- Images of the packaging.
- Brief description of the issue.
Our customer support team will review the information and provide an appropriate resolution as quickly as possible.
Customer Responsibilities
Customers are requested to:
- Read product descriptions carefully before placing an order.
- Verify size details using the provided size guide.
- Provide complete and accurate shipping information.
- Inspect products immediately upon delivery.
- Preserve original packaging until the return period has expired.
Failure to follow these guidelines may affect eligibility for returns or refunds.
Policy Updates
Harshi’s Collections reserves the right to modify or update this Returns, Refunds & Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website. Customers are encouraged to review this page periodically to stay informed of the latest policies.
Contact Us
If you have any questions regarding shipping, returns, exchanges, refunds, or your order, our customer support team is always happy to assist. We are committed to providing a transparent, reliable, and customer-friendly shopping experience.
Thank you for choosing Harshi’s Collections. We appreciate your trust and look forward to serving you with premium-quality ethnic fashion, dependable service, and complete customer satisfaction.